Moments of need + employee journey mapping for learning technology evaluation

This is the third and final post in a series on how I used employee journey mapping to assess the current landscape of a learning & performance problem…. This post is inspired by Michelle Ocker’s work on using Bob Mosher and Conrad Gottfredson’s ‘Five Moments of Need’ to map and evaluate a range of learning

Using employee experience journey mapping to identify and target learning and performance issues – part 2 (how)

This is the second part of a post on using customer journey mapping as an analysis and problem identification tool to help pinpoint the range of organisational factors that impact an employee experience – and by doing so, enable us to design more precisely targeted interventions to improve it. Part 1 provided an overview of

Using employee experience journey mapping to identify and target learning and performance issues – part 1 (what & why)

This is the first in a couple of posts that charts my experience using the concept of customer journey maps to map an employee experience….in order to identify all of the organisational factors impacting that experience, and more effectively identify and target learning and performance issues that have the biggest impact on improving it. This